Refund & Cancellation
Last updated: September 2026 • Genuine issues are always resolved
1. Daily Tiffin Cancellation
To cancel lunch, call or WhatsApp us on 9161927777 before 9 AM the same day; for dinner, before 4 PM. After the cutoff the food is already cooked, so that day's charge will apply.
2. Monthly Plan Pause
If you are travelling, inform us in advance and the paused days will be added ahead. Days missed without prior notice cannot be refunded. Please send pause requests on WhatsApp in writing so there is a clear record.
3. Monthly Refund Calculation
If you discontinue a plan midway, the days already used are counted at the single-tiffin rate (Rs.100/day) and the remaining balance is refunded or adjusted. Example: in a Rs.2100 monthly plan with 10 days used, Rs.1000 (10 x 100) is deducted and Rs.1100 is refunded or adjusted. Processing may take 1 day.
4. How Refunds Are Settled
Online payments (PhonePe) go back to the same source account within 5–7 working days. Cash adjustments happen in your next delivery or outlet visit. Please keep your order ID safe.
5. Spoiled or Wrong Food
If you receive spoiled, stale, or incorrect food, WhatsApp us within 24 hours with a photo of the tiffin and your order details. After verification, you will receive a same-day replacement or full credit for that day.
6. Bulk Orders (10+ Tiffins)
Bulk and event orders can be cancelled free of charge up to 48 hours before the date. Between 24–48 hours, 50% of the advance is adjusted; below 24 hours the advance is non-refundable as ingredients are already purchased. One date change is free.
7. Cafeteria Dine-In
Dine-in orders can be cancelled free of charge before preparation begins. Once cooking has started, the charge applies. Please check takeaway packs at the counter.
8. How to Claim
Call or WhatsApp us on 9161927777 or send a message from the Contact page with your name, phone number, date, and the issue. Every genuine claim is answered within 24 hours.