Terms & Conditions
Last updated: September 2026 • Placing an order means you accept these terms
1. Our Service
Didi Tiffin serves pure-veg tiffins, monthly mess plans, custom thalis, bulk orders, and cafeteria food (Chinese, South Indian, pizza, burgers, coffee) in Chhittupur, BHU, Lanka, Varanasi. Menu, prices, and timings may change without prior notice — the latest version published on this website will always apply.
2. Ordering & Verification
Tiffin subscriptions require your correct name, a valid 10-digit mobile number, and a complete delivery address with landmark. A 4-digit verification code is sent to your phone before your request is accepted. Orders with incorrect or fake numbers may be cancelled.
3. Prices & Payments
Single tiffin Rs.100; monthly plans at the rates shown on this website. Pay securely online via PhonePe (UPI/Cards, zero extra charge) — payment verifies automatically and your tiffin plan activates instantly. If online payment is unavailable, our team confirms your order on WhatsApp/call.
4. Timings
Lunch is delivered between 12–2 PM and dinner between 7–9 PM. During festivals, rain, or traffic congestion around BHU, slight delays may occur — we will inform you on WhatsApp. Dine-in cafeteria hours are displayed at the outlet.
5. Subscriptions, Pause & Expiry
Monthly plans are valid for 30 days from the start date. If you travel, inform us in advance to pause your plan and the paused days will be added ahead. Days missed without prior notice cannot be adjusted. Unused days do not carry forward after expiry.
6. Fair Use
One phone number may hold one active subscription. Sharing verification codes, using someone else's address, or sending repeated fake enquiries is not permitted and such accounts may be blocked.
7. Food, Hygiene & Allergies
Every tiffin is cooked fresh the same morning using clean water and fresh vegetables. If you have any allergy or dietary requirement (for example Jain food or no onion-garlic), mention it in your order note in advance — we will do our best but cannot give medical guarantees. If food ever seems spoiled or stale, inform us within 24 hours with a photo.
8. Liability
In case of any dispute, our liability is limited to the amount of that order. We are not responsible for indirect losses such as missed travel or events.
9. Governing Law
These terms are governed by the laws of India, with jurisdiction in Varanasi, Uttar Pradesh. For any questions, call us on 9161927777 or reach out through the Contact page.